Kwai Tsing District (Kwai Chung), Hong Kong
support@rdglobalrecy.com
Before making a payment
Review the activated service, model pricing, amount and payment conditions in the console. Card funding is unavailable until an approved payment connection is active. No card payment is taken by a disabled top-up button.
Unused purchased service credit
You may request a review of unused purchased service credit through a billing or refund support ticket. Provide the payment reference, amount and reason. Eligibility is assessed against the payment terms, usage records and applicable consumer rights. Service grants and promotional credits are not purchased funds.
Completed AI usage
Valid completed API usage is normally consumed service. If you believe an incorrect charge was applied, submit the request reference for review. Failed inference calls release their reservation and do not create a completed-usage charge.
Compute requests
You may cancel a requested, quoted or accepted compute order before activation from the console; an active reservation is released. Once a real service is activated, cancellation, remaining service period and any refund depend on the accepted quote and applicable rights. Contact support rather than assuming an active service has been cancelled.
Refund destination
Approved refunds of card payments are returned through the original payment method wherever supported and required. Refunds are not a mechanism for withdrawing or transferring service credit to another person.
How to request a review
Open a support ticket with the Refund category. Include the payment or service reference and a description of the issue. We will review the request and provide the outcome in the ticket. Bank and payment-provider processing times can apply after a refund is approved.